Thank you for considering hiring us to do the
work in your home. We really
appreciate the opportunity to serve you.
We realize you’ve probably asked other companies to bid on the
project. They may or may not
have explained to you what’s going to happen during the time they’re working
in your home. We thought
we’d take the opportunity to tell you a bit about what you can expect
Having work such as this performed is like
having “major surgery” done on your home.
It’s not something you do regularly, and many of our customers
have concerns about what’s going to happen.
We’ll discuss the details of the actual installation with you
further and in person before we start the work, but for now, we thought
we’d give you some basic guidelines.
Here’s what’s going to happen when we arrive at your home and
during the time we’re working in your home.
First, we promise not to arrive at your
home before 8:00 because we realize you have to get your family off to
school and work. We’ve seen
contractors show up at customers’ homes as early as 6 am and we don’t
think that’s good manners. There’s
nothing quite like being awakened by the sound of a tradesman pounding on
your door at the crack of dawn. We
promise to work around and respect your schedule.
After all, you’re the customer.
When we do arrive at your home we’re not
going to make a lot of noise that might disturb your neighbors. We won’t start unloading pipe and dropping it in the
street. We won’t shout at
each other and we won’t play loud music on the truck’s radio.
We also want you to know we keep our vehicles in top shape.
You won’t be hearing a loud muffler first thing in the morning.
We’ll be as quiet as can be.
Promise! We’ll make
certain we don’t leave any dangerous tools or equipment lying around
that might present a hazard to your children or neighbors’ children.
We’ll cover the floors and stairways in your
home that we’ll be walking on as we move between our truck and your job
during the day. We’ll take
great care if we have to move any furniture out of the way to get
equipment in and out of your home. And
we’ll wipe our feet and make sure we don’t track mud in.
We will, of course, have complete liability and
comprehensive insurance coverage when we show up to work at your home.
If one of our employees gets injured while on your property, it
will not affect your homeowner’s insurance policy.
And should we accidentally damage your property (it hasn’t
happened yet!), we want you to know our insurance will cover damage up to
$2 million. We are a
Our professional licenses will be current and
the technicians who work in your home will be fully bonded.
None of our people will wander into parts of your home where they
have no business being.
We have a no-tobacco policy in our company.
You can rest assured none of our people will be smoking or chewing
tobacco in your home. We also
have an alcohol-free policy in our company.
None of our people will be drinking beer or any other alcoholic
beverage during the day – whether they’re in your home or away on a
We won’t be using your bathroom without
permission. This, too, we
recognize as your personal space. If
you should decide to give our technicians permission to use your bathroom,
we can assure you they will leave it as clean as they found it. And we promise not to use your hand towels.
We furnish all our employees with hand cleaner and paper towels.
They won’t leave a mess.
We won’t use your kitchen or bathroom sink or
your glassware to get a drink of water.
Our employees will bring their own beverage with them, and they
won’t leave their empty bottles lying around during the course of the
job. We like to keep our work
area as neat as possible.
We’ll be planning your job carefully to
ensure your water, heat and electricity will be off for the shortest
possible time, of course. No
one likes to be inconvenienced, we recognize that and we’ll plan
accordingly. And don’t be
concerned about our people using your phone.
Our technicians are equipped with radios and cellular phones.
Should we need to reach them, we will not have to disturb you.
Know, too, that we won’t play loud music
while on your job. We’re
not the sort of company that shows up with a boom box.
We like to work as quietly as possible.
If you have small children we will be especially quiet during rest
Now, this shouldn’t have to be said, but
we’ll say it nonetheless. We
will not use foul language in your home.
Even if we drop something heavy on our toes!
We make it our policy to treat your family members with the same
respect we would expect others to show towards our family members.
If you have a family pet, we promise to be very
careful when we go back and forth in our truck, so as not to let it out.
When we’re done working we’ll clean up
thoroughly and to your satisfaction.
We’ll go over the job with you and make sure you’re happy with
our work. We’ll take our
trash with us when we leave.
All in all we’re going to treat you and your
home with care and respect.
Thanks again for your consideration.
We look forward to serving you in the most professional way.